3vip Privacy Policy

Introduction

3vip ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies to all players and visitors who access the 3vip platform at https://3vip.io, including all associated subdomains, mobile-optimised interfaces, and any future digital products operated under the 3vip brand. It applies regardless of the device or connection method used to access the platform.

If you do not agree with any part of this Privacy Policy, you should cease using the platform immediately and may request deletion of your account by contacting [email protected].

Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is the operator of the 3vip platform. The platform is accessible at https://3vip.io and serves the Bangladesh market, with all customer-facing communications conducted in English.

All data protection queries, subject access requests, and complaints should be directed to the 3vip Data Protection team at [email protected]. We aim to acknowledge all formal data protection requests within 48 hours and to provide a substantive response within 30 calendar days.

Data We Collect

3vip collects the following categories of personal data in connection with your use of the platform:

3.1 Identity Data

Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents such as a Bangladesh National Identity Card (NID), passport, or driver's licence submitted during the KYC verification process.

3.2 Contact Data

Email address, mobile phone number, and residential address including district, division, and postal code within Bangladesh (e.g., addresses in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all supported).

3.3 Financial Data

Mobile wallet identifiers (bKash number, Nagad number, Rocket number, Upay number), bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, and others), transaction histories, deposit amounts, and withdrawal requests. All financial data is stored in encrypted form and denominated in Bangladeshi Taka (৳).

3.4 Technical Data

IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), screen resolution, session duration, pages visited, and login timestamps.

3.5 Usage & Gaming Data

Games played, bets placed, wager amounts, win/loss records, bonus claims and wagering activity, betting market preferences, and session frequency patterns.

3.6 Communications Data

Records of any communications you send to 3vip via live chat, email, or support ticket, including the content of those communications and any attachments submitted.

How We Collect Data

3vip collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you navigate the platform, using server logs, session tracking, and first-party analytics tools.
• Third-party sources: Identity verification agencies, payment processors (bKash, Nagad, Rocket, Upay), fraud detection services, and publicly available sources such as sanctions lists, where we are required by law to screen against them.
• Cookies and similar technologies: As described in Section 7 of this policy.

Legal Basis for Processing

3vip processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 3vip — principally, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary for 3vip to comply with applicable legal requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing is necessary for the purposes of 3vip's legitimate interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities such as non-essential cookies and direct marketing communications (where applicable), we will obtain your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Data

3vip uses the personal data it collects for the following purposes:

• Creating, verifying, and managing your player account
• Processing deposits and withdrawals in Bangladeshi Taka (৳) through supported payment channels
• Conducting identity verification and age checks in compliance with KYC obligations
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited activities
• Monitoring gameplay for responsible gaming indicators and applying appropriate intervention measures
• Providing customer support and resolving disputes
• Administering promotions, bonuses, and loyalty programmes you have opted into
• Improving platform performance, user experience, and game selection based on aggregated, anonymised usage analytics
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts
• Complying with applicable legal and regulatory requirements

Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They enable the site to recognise your device, remember your preferences, and collect certain usage information. 3vip uses cookies solely to support platform functionality and improve your experience.

7.2 Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your language preferences, device settings, and last-visited game categories. These are set only with your consent where required.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate the platform, which pages are most visited, and where errors occur. This data is used solely for internal improvement purposes and is never sold or shared.

7.3 Managing Cookies

You may control cookie settings through your browser's privacy or settings menu. Disabling strictly necessary cookies will prevent you from logging in or using the platform. Disabling functional cookies may result in reduced platform performance. Blocking analytics cookies has no impact on your ability to use 3vip.

Third-Party Disclosure

3vip does not sell, rent, or trade your personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services that verify the identity and background of registered players.
• Fraud prevention and security services: Providers of IP intelligence, device fingerprinting, and behavioural analytics tools used to identify suspicious activity.
• IT infrastructure and hosting providers: Cloud infrastructure partners who store and process platform data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or legitimate regulatory request. 3vip will always seek to notify you of such a request unless legally prohibited from doing so.
• Professional advisers: Lawyers, auditors, and accountants who require limited access to data in order to provide professional services to 3vip.

All third-party data processors engaged by 3vip are bound by written data processing agreements that restrict their use of personal data to the purposes for which it was shared and require them to implement appropriate technical and organisational security measures.

Data Security

3vip takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 3vip servers
• Encryption at rest for all sensitive personal and financial data stored in our databases
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Multi-factor authentication (MFA) for all internal administrative systems
• Automated anomaly detection systems that flag unusual login patterns or account activity for human review
• Formal incident response procedures that include notification processes in the event of a confirmed data breach

Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 3vip will notify affected players promptly and take all reasonable steps to mitigate any harm.

Data Retention

3vip retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the full duration of your account's active status and for a period of five (5) years after account closure, to meet anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• KYC documents: Retained for five (5) years after the end of the business relationship or the date of the last transaction, whichever is later.
• Support communications: Retained for three (3) years after the resolution of the relevant query or complaint.
• Technical and analytics data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Raw IP logs are deleted after 90 days.

Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard methods, or anonymised such that it can no longer be attributed to any individual.

Your Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data 3vip holds about you:

• Right of access: You may request a copy of all personal data we hold about you, together with information about how it is processed.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you may ask us to delete your personal data. Note that we may be required to retain certain records for legal compliance purposes even after account closure.
• Right to restrict processing: You may ask us to temporarily halt the processing of your personal data while a dispute or verification request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests where you believe your individual circumstances override those interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may need to verify your identity before processing the request.

Children's Privacy

The 3vip platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be closed immediately, all associated data will be deleted, and any balance held will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered an account on the 3vip platform, please contact us immediately at [email protected] so that we can take prompt action.

International Data Transfers

In order to operate the platform and deliver services to players in Bangladesh, 3vip may transfer personal data to servers and service providers located outside Bangladesh. Where such transfers occur, 3vip takes appropriate safeguards to ensure that your data is protected to a standard equivalent to that described in this policy.

Safeguards used for international transfers include contractual clauses that impose data protection obligations on the receiving party, and transfer only to providers that have demonstrated adequate security practices. 3vip does not transfer personal data to any jurisdiction that lacks appropriate data protection frameworks without implementing compensating controls.

Policy Updates

3vip reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via email or an in-platform notification prior to the updated policy taking effect.

The effective date shown at the top of this document indicates when the current version came into force. We encourage you to review this policy periodically. The most current version will always be available at https://3vip.io/privacy-policy. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to make a complaint about how 3vip handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject line for data queries: "Privacy Policy Query" or "Data Rights Request"
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)

We take all privacy complaints seriously and will respond to your query within 48 hours of receipt, with a full substantive response provided within 30 calendar days. If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant supervisory authority in accordance with applicable law.