3vip Frequently Asked Questions

3vip requires a valid government-issued ID to complete KYC verification — your Bangladesh National Identity Card (NID) is the most commonly used document. Alternatively, you may submit a valid passport or a driving licence. A selfie photo may also be requested to confirm identity. Verification is typically completed within 24 hours of document submission.

If you cannot log in to your 3vip account, first check that your username and password are entered correctly, paying attention to capitalisation. If you have forgotten your password, use the password reset option on the login page. If your account appears locked, it may be due to multiple failed attempts — contact [email protected] to request an account review and unlock.

No. 3vip strictly permits one account per player. Duplicate accounts are detected during KYC verification and during payment processing checks. If multiple accounts are found linked to the same person, 3vip reserves the right to close the duplicate accounts and void any bonuses claimed through them. If you have lost access to your original account, contact support to recover it rather than creating a new one.

To close your 3vip account, send a written request to [email protected] from the email address registered to your account. Include your username and reason for closure. Any remaining balance will be processed as a withdrawal to your registered payment method before the account is closed. If you are closing the account due to gambling concerns, we strongly encourage using the self-exclusion tool instead.

3vip offers over 500 games across multiple categories. These include video slots from providers such as Pragmatic Play, Microgaming, and NetEnt; live casino tables including live baccarat, roulette, and blackjack powered by Evolution Gaming and Ezugi; sports betting covering cricket, football, kabaddi, and hockey; and specialty games like Dragon Tiger, Bingo, and crash-style games.

3vip is fully optimised for mobile play through its mobile-responsive website, which works on all modern Android and iOS browsers without requiring a separate app download. The mobile site delivers the complete game library, deposit and withdrawal tools, live betting, and account management features in a layout designed for smaller screens. Simply open your browser, navigate to 3vip.io, and log in as normal.

Return to Player (RTP) percentages on 3vip slot games vary by title and provider, but most games from major studios such as Pragmatic Play and Microgaming carry RTPs between 94% and 97%. Individual game RTPs are disclosed in the game's information panel, accessible via the 'i' icon or 'Game Info' button inside each slot. 3vip sources games exclusively from certified providers who submit their RTP data to independent auditors.

Yes. All games available on 3vip are supplied by internationally recognised studios that use certified Random Number Generators (RNGs) tested by independent auditing bodies. This means every spin, card deal, and dice roll is genuinely random and not influenced by previous outcomes or player behaviour. 3vip does not modify game logic or outcomes — the results are entirely determined by the provider's certified RNG.

You must be at least 21 years old to register and play on 3vip. This is a strict platform rule and is enforced through mandatory identity verification (KYC) during the account registration process. Any account found to belong to a person under 21 will be closed immediately and all funds returned in line with 3vip's Terms and Conditions. 3vip is committed to keeping gambling away from minors.

Deposit limits can be set directly in your 3vip account under Settings — Responsible Gaming — Limits. You can define daily, weekly, or monthly caps in BDT, and reductions take effect immediately. For self-exclusion — a temporary or permanent account suspension — visit Settings — Responsible Gaming — Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request" for immediate action.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, act immediately by contacting 3vip's support team at [email protected] — our responsible gaming staff are trained to assist without judgment and can activate a self-exclusion on your behalf within one hour. You can also use the Time-Out feature in your account settings to pause access for up to six weeks while you take stock of your situation.